{"section":"known-issues","requestedLocale":"en","requestedSlug":"order-stuck-in-payment-pending-due-to-outdated-transaction-status","locale":"en","slug":"order-stuck-in-payment-pending-due-to-outdated-transaction-status","path":"docs/en/known-issues/Payments/order-stuck-in-payment-pending-due-to-outdated-transaction-status.md","branch":"main","content":"## Summary\n\n\nSometimes, when the OMS checks the gateway for the transaction status before changing the order to Payment Approved, the status is previous from the expected one, which should be **Approved.** Making the order stays stuck in Payment Pending status.\n\n\n#### Simulation\n\n\nThe error is intermittent and cannot be simulated.\n\n\n#### Workaround\n\n\nOpen a ticket with VTEX requesting the payment approved notification to be resent to OMS."}