{"section":"known-issues","requestedLocale":"en","requestedSlug":"order-refund-email-not-getting-sent-when-additional-amount-is-refunded-using-new-ui-oms","locale":"en","slug":"order-refund-email-not-getting-sent-when-additional-amount-is-refunded-using-new-ui-oms","path":"docs/en/known-issues/Order Management/order-refund-email-not-getting-sent-when-additional-amount-is-refunded-using-new-ui-oms.md","branch":"main","content":"## Summary\n\n\nWhen an order is returned by Marketplace through the \"new UI\" and an \"additional\" value is inserted into the \"new UI\", it generates a giftcard erroneously and with that, Checkout returns an error saying \"that there is no value to be reversed and the email transactional \"vtexcommerce-order-refunded\" is not sent to the end customer.\n\n\n##\n\n## Simulation\n\n\nTo simulate this case, it is necessary to make a refund, adding an extra value through \"New_UI\".\nThe sending of the transactional email \"vtexcommerce-order-refunded\" to the end customer will not be identified.\n\n\n##\n\n## Workaround\n\n\nIn these cases where the refund occurred in \"New_UI\", we do not have a workaround. If it is necessary to make a refund, it is possible to do it through Old_UI."}