{"section":"known-issues","requestedLocale":"en","requestedSlug":"null-payment-when-converting-payment-rules-during-the-transaction-creation-process","locale":"en","slug":"null-payment-when-converting-payment-rules-during-the-transaction-creation-process","path":"docs/en/known-issues/Payments/null-payment-when-converting-payment-rules-during-the-transaction-creation-process.md","branch":"main","content":"## Summary\n\nIntermittently, the system responsible for returning the available merchant _paymentSystems_ can omit one or more options and log an error \"Converting Payment System Rules NULL payment” during the payment creation, causing transactions to fail with messages like `“The connector configuration is invalid… PaymentSystemId found in the best option Rule configuration was not found in paymentSystem to merchant.”`\n\nThe visible symptom is orders being left incomplete and errors concentrated in short time windows.\n\n## Simulation\n\nIt is not possible to simulate.\n\n## Workaround\n\nThere is no workaround available."}