{"section":"known-issues","requestedLocale":"en","requestedSlug":"notifications-from-the-personal-shopper-are-not-arriving-on-whatsapp","locale":"en","slug":"notifications-from-the-personal-shopper-are-not-arriving-on-whatsapp","path":"docs/en/known-issues/Personal Shopper/notifications-from-the-personal-shopper-are-not-arriving-on-whatsapp.md","branch":"main","content":"## Summary\n\n> **Note: Following a recent internal review, we have decided to discontinue Personal Shopper. For this reason, this Known Issue will not be fixed. To learn more about our solution for personalized shopping, check out CX Platform (https://www.vtex.com/en-us/solutions/business-needs/agentic-customer-service), which supports both the purchase and post-purchase journeys, bringing more agility to the process and potentially increasing sales conversion.**\n\n\nIn the Personal Shopper app, when a video call is initiated by a user on the store's front end, the attendant does not receive notifications on WhatsApp.\n\n## Simulation\n\nTo simulate this, you will need a demo account and register an attendant as your WhatsApp. On the front end, access the Personal Shopper widget and start a call. You will see that the notification does not arrive on WhatsApp, only in your email.\n\n## Workaround\n\nN/A"}