{"section":"known-issues","requestedLocale":"en","requestedSlug":"new-collections-ui-email-export-not-working","locale":"en","slug":"new-collections-ui-email-export-not-working","path":"docs/en/known-issues/Catalog/new-collections-ui-email-export-not-working.md","branch":"main","content":"## Summary\n\n\nCurrently, when attempting to use the export via email, in the new collections module, the functionality will not yield any results.\n\n\n#### Simulation\n\n\n1 - Access the new collections module, in any created collection https://account.myvtex.com/admin/collections/\n\n2 - Go to the export tab\n\n ![](https://vtexhelp.zendesk.com/attachments/token/hsnTzp3QEke2dAj6FoJwKXooL/?name=image.png)\n\n3 - There are 2 options, one to export directly in the UI (Download to computer) and other to export via email\n\n ![](https://vtexhelp.zendesk.com/attachments/token/7OpN2ObWUqFmSH9XccwMU3aaj/?name=image.png)\n\n4 - try using the export via email functionality\n\n5 - A loading screen will show indefinitely and the email will never arrive\n\n6 - eventually, a timeout error will be shown\n\n\n#### Workaround\n\n\nUse the \"Download to computer\" functionality instead"}