{"section":"known-issues","requestedLocale":"en","requestedSlug":"mercado-livre-order-fails-to-reprocess-when-shipment-is-cancelled-errunavailablesla","locale":"en","slug":"mercado-livre-order-fails-to-reprocess-when-shipment-is-cancelled-errunavailablesla","path":"docs/en/known-issues/Marketplace Out/mercado-livre-order-fails-to-reprocess-when-shipment-is-cancelled-errunavailablesla.md","branch":"main","content":"## Summary\n\nOrders from Mercado Livre whose shipment is in `cancelled` status (e.g. substatus `pack_partially_cancelled`, undocumented in the ML API) cannot be reprocessed in the integration. The Bridge returns a generic, misleading error (`ERR_UNAVAILABLE_SLA` — \"Order not imported because the selected delivery SLA is not available\"), masking the real issue, which is an unhandled exception when processing an empty Orders list.\n\n## Simulation\n\n- Find an order on Mercado Livre whose shipment has status `cancelled` and returns an empty `Orders` list (e.g. order #47381163879, account eletroangeloni).\n- Reprocess the order via the Bridge.\n- The error stays the same across attempts, always returning `ERR_UNAVAILABLE_SLA`.\n\n## Workaround\n\nN/A"}