{"section":"known-issues","requestedLocale":"en","requestedSlug":"mercado-livre-error-when-reauthenticating-the-integration","locale":"en","slug":"mercado-livre-error-when-reauthenticating-the-integration","path":"docs/en/known-issues/Marketplace Out/mercado-livre-error-when-reauthenticating-the-integration.md","branch":"main","content":"## Summary\n\nWhen a store reconfigures its Mercado Livre integration and tries to authenticate the account again, the authentication doesn’t complete and the following error is shown:\n`500 - Internal server error. Operation Id: [xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx]`\nThe integration stays disconnected from the Mercado Livre account.\n\n## Simulation\n\n1. Open the Mercado Livre integration settings for a store that was already authenticated before.\n2. Reconfigure the integration and start a new authentication.\n3. The authentication doesn’t complete and the error above is shown.\n\n## Workaround\n\nOpen a ticket with VTEX Support with the account name and the listing type (Classic and/or Premium) of the integration. After Support makes the adjustment, authenticate again with the browser cache cleared."}