{"section":"known-issues","requestedLocale":"en","requestedSlug":"meli-orders-not-being-cancelled-in-vtex-oms-for-multiples-accounts-scenario","locale":"en","slug":"meli-orders-not-being-cancelled-in-vtex-oms-for-multiples-accounts-scenario","path":"docs/en/known-issues/Connections/meli-orders-not-being-cancelled-in-vtex-oms-for-multiples-accounts-scenario.md","branch":"main","content":"## Summary\n\n\n\nCurrently our MELI integration has an issue related to the process of cancelling orders. When MELI cancel an order and the seller has more than 4 accounts in VTEX there is a chance of not trying to cancel the order in the fifth account\n\n\n##\n\n## Simulation\n\n\n\nIf the cancellation of the order cannot be completed the seller may see the order not cancelled in VTEX but cancelled in MELI, for this case a manual cancellation is required directly in OMS.\nThis is only applied for cases that the seller has more than 4 accounts in VTEX, using the same MELI UserID.\n\n\n##\n\n## Workaround\n\n\nn/a"}