{"section":"known-issues","requestedLocale":"en","requestedSlug":"maximum-quantity-setting-of-the-same-item-in-the-cart-cannot-be-changed-by-franchise-accounts","locale":"en","slug":"maximum-quantity-setting-of-the-same-item-in-the-cart-cannot-be-changed-by-franchise-accounts","path":"docs/en/known-issues/Checkout/maximum-quantity-setting-of-the-same-item-in-the-cart-cannot-be-changed-by-franchise-accounts.md","branch":"main","content":"## Summary\n\n\nThe configuration of the maximum quantity of the same item in the cart cannot be changed by franchise accounts (seller whitelabel), as it takes place in a legacy catalog screen (/admin/Site/ConfigForm.aspx) – module that is removed from franchise accounts, as they inherit the products of the parent account.\n\n\n##\n\n## Simulation\n\n\n\n- Enter a franchise or whitelabel seller account environment\n- Access the screen \"CMS > Settings > General tab\" from the admin, or go directly to the page /admin/Site/ConfigForm.aspx\n- Note that it is not possible to access the content of this area\n\n\n##\n\n## Workaround\n\n\nRequest the configuration via ticket to VTEX."}