{"section":"known-issues","requestedLocale":"en","requestedSlug":"matcher-does-not-work-as-expected-when-the-productsku-name-contains-special-characters","locale":"en","slug":"matcher-does-not-work-as-expected-when-the-productsku-name-contains-special-characters","path":"docs/en/known-issues/Marketplace/matcher-does-not-work-as-expected-when-the-productsku-name-contains-special-characters.md","branch":"main","content":"## Summary\n\n\nWhen integrating products that have special characters in the name, such as `. - + # /` , Matcher gives a score of 50% and makes products stay in Pending. With this, the products depend on manual approval or via API.\n\n\n\n##\n\n## Simulation\n\n\n\n1. Through a VTEX seller, send an SKU that contains special characters in the name\n2. On the SKU Received page, see that the SKU in question will have a score of 50%, in the Pending tab\n\n\n##\n\n## Workaround\n\n\nTo resolve the scenario it is indicated that the seller changes the SKU/product name, removing the special characters. If this is not possible, the marketplace can use the API https://developers.vtex.com/docs/api-reference/marketplace-apis#put-/api.vtex.com/-accountName-/suggestions/matches/action/-actionName- to match the products"}