When exporting and/or importing an entity, a timeout may occur in the following scenarios:

• Entity with many fields;
• A certain field with too much information;
• Many documents in the entity. These scenarios can lead to a very large file size, burdening the worker who exports/imports the documents to the file/database, resulting in a timeout response with an aborted request response.

Simulation

For export case:

• Access Master Data CRM (for example https://my-account-here.vtexcrm.com.br);

• Access a Form Application with fields that contain a very large amount of data per field (ex: images, videos..);

• Click on the "Export XLS" button:

  

• On "Data Export" popup, click on "Select all fields" to check it:

  

• Go back to the Applications page;

• Click on the "Exports" button:

  

• You can follow the request on "Export Status" (for example: https://my-account-here.vtexcrm.com.br/ExportStatus/Index);

• The email will not be sent to the user.

For import case:

• Access Master Data CRM (for example https://my-account-here.vtexcrm.com.br);

• Click on the "Import" button:

  

• Choose the Data Entity and the .xls file:

  

• Click on the "Import" button;

• The import will start, it will be processing, and then you will be redirected to Import/ExecuteImport (for example https://my-account-here.vtexcrm.com.br/Import/ExecuteImport), and the following error will be displayed:

  This page isn’t workingmy-account-here.vtexcrm.com.br took too long to respond.HTTP ERROR 504

Workaround

There are 3 easy ways to use workarounds in this case.

Filter only the documents you need, if you don't need the whole entity, and then, export them:

Only select the fields you really need, if you don't need the whole entity, and then, export them:

Separate the spreadsheet to be imported. For example, a worksheet with 60,000 documents, divide it into 6 spreadsheets of 10,000 documents and try to import it again. Remember that we don't have an exact number. Dividing the file into up to 10k documents was a suggested example. It will depend on the number of fields/columns, the size of each information in the field/column, the file size, the worker, etc. There are some factors that can affect the expected import.