{"section":"known-issues","requestedLocale":"en","requestedSlug":"manual-merchandising-rules-do-not-work-when-global-trigger-is-enabled","locale":"en","slug":"manual-merchandising-rules-do-not-work-when-global-trigger-is-enabled","path":"docs/en/known-issues/Intelligent Search/manual-merchandising-rules-do-not-work-when-global-trigger-is-enabled.md","branch":"main","content":"## Summary\n\n\nManual merchandising rules do not work when Global trigger is enabled.\n\nThis scenario can happen when updating a Merchandising Rule by enabling Global trigger without deleting existing trigger rules previously.\n\n\n#### Simulation\n\n\nFollow the steps hereafter to simulate the scenario:\n\n1. Click **Edit** to edit a specific Merchandising Rule.\n2. Enable **Global Trigger**.\n3. Click **Save** to save the updates.\n\nAfter updating the Merchandising Rules, search for any term and the Merchandising Rule does not activate. However, when searching for any term that fit with the previous Trigger Rules, the merchandising rule can be activated.\n\n\n#### Workaround\n\n\nAs a workaround, follow the steps hereafter:\n\n1. Edit a Merchandising Rule.\n2. Disable **Global Trigger**.\n3. Click **Save** to apply the changes. When saving the changes, the existing trigger rules will be displayed.\n4. In the **Trigger Rules** block of the editing form, click **Clear Rules** to delete the existing trigger rules.\n5. Then, enable **Global Trigger**.\n6. Click **Save** to apply the changes."}