{"section":"known-issues","requestedLocale":"en","requestedSlug":"magalu-sla-not-available-in-multilevel-architecture","locale":"en","slug":"magalu-sla-not-available-in-multilevel-architecture","path":"docs/en/known-issues/Marketplace Out/magalu-sla-not-available-in-multilevel-architecture.md","branch":"main","content":"## Summary\n\nCustomer uses Multilevel Omnichannel Inventory architecture, and most orders do not integrate with SLA error\n\n_**Marketplace:**_ Magazine Luiza\n_**Product Root Cause:**_ Orders\n_**Architecture:**_ Multilevel Omnichannel Inventory\n\n## Simulation\n\nError logged in bridge and request cannot be created in OMS (VTEX)\nError happens when the request has two `IdOrderPackage`\n\n ![](https://vtexhelp.zendesk.com/attachments/token/etBqC3RxwLfjQHzObSSLpjDbN/?name=image.png)\n\n## Workaround\n\nN/A"}