{"section":"known-issues","requestedLocale":"en","requestedSlug":"lack-of-payment-information-to-integrate-orders","locale":"en","slug":"lack-of-payment-information-to-integrate-orders","path":"docs/en/known-issues/Shopping/lack-of-payment-information-to-integrate-orders.md","branch":"main","content":"## Summary\n\nIn cases where payment is not approved directly at the closing of the purchase, but only after a few retries by the connector, the connector data saved on the Checkout side is not complete, thus making some integrations impossible.\n\nThis data is only updated in Checkout by calling the completeOrder method (which does not necessarily happen when payment is approved) and in capture.\n\n## Simulation\n\nThe ERP contests the lack of information. Example: acquirer, authorizationcode\nOpen the disputed Payments order\nNotice that there have been retries in the approvals in the Payments timeline logs\n\n## Workaround\n\nPerform the following query: https://documenter.getpostman.com/view/322855/pci/Hs3y#d7bc5f1e-a39b-834c-04dc-824a778edb42\nGET Payment Details\nhttps://\\{\\{accountName\\}\\}.vtexpayments.com.br/api/pvt/transactions/\\{\\{transactionId\\}\\}/payments/\\{\\{paymentId\\}\\}"}