{"section":"known-issues","requestedLocale":"en","requestedSlug":"it-is-not-possible-to-make-a-change-change-v2-to-increase-to-the-order-if-the-account-has-defense-mode-active-in-payments-or-any-other-payment","locale":"en","slug":"it-is-not-possible-to-make-a-change-change-v2-to-increase-to-the-order-if-the-account-has-defense-mode-active-in-payments-or-any-other-payment","path":"docs/en/known-issues/Order Management/it-is-not-possible-to-make-a-change-change-v2-to-increase-to-the-order-if-the-account-has-defense-mode-active-in-payments-or-any-other-payment.md","branch":"main","content":"## Summary\n\n\nWhen the account has DM (Defense Mode) activated in the payment module, and tries to make a change v2 to increase the value, it will not be possible to proceed with the operation, as the gateway enters retry mode, increasing the response time for SOS (SalesOrdemSystem), then SOS cancels the operation and tries again, there are 5 attempts until the change operation is completely canceled!.\n\nThis same scenario occurs when any payment method requires manual authorization from a user and increases and causes a delay in communication between the gateway and the SOS.\n\n\n#### Simulation\n\n\nTo simulate, the gateway must have defense mode activated and try to make a change v2 addition to the request!\n\n\n#### Workaround\n\n\nThere is no workaround for this scenario, it is necessary to disable DM for change v2 to follow!"}