{"section":"known-issues","requestedLocale":"en","requestedSlug":"issues-with-billingaddress-leading-to-transaction-cancellations","locale":"en","slug":"issues-with-billingaddress-leading-to-transaction-cancellations","path":"docs/en/known-issues/Payments/issues-with-billingaddress-leading-to-transaction-cancellations.md","branch":"main","content":"## Summary\n\n\n\nTransactions are being canceled during the antifraud analysis due to missing essential information in the `billingAddress`.\n\nThe `billingAddress` is sent during the payment process and can either be a copy of the `shippingAddress` if the user chooses not to differentiate them (by marking `isBillingAddressDifferent` as `false`) during checkout. Alternatively, it can be a new address provided by the user if the `isBillingAddressDifferent` option is marked as `true`. This address is used in the antifraud authorization request, and the absence of mandatory information can lead to transaction cancellations.\n\nWe have observed that this behavior occurs with payments made using new cards, which have not been previously saved in the store, and when the user chooses not to differentiate the addresses (`isBillingAddressDifferent`: `false`). Importantly, the `shippingAaddress` contains all the required fields correctly filled out, while the `billingAddress`, which should be a copy of the `shippingAddress`, remains incomplete.\n\n\n##\n\n## Simulation\n\n\nWe were not able to replicate this issue\n\n\n##\n\n## Workaround\n\n\nN/A"}