{"section":"known-issues","requestedLocale":"en","requestedSlug":"infinite-login-loop-in-pick-and-pack","locale":"en","slug":"infinite-login-loop-in-pick-and-pack","path":"docs/en/known-issues/Pick and Pack/infinite-login-loop-in-pick-and-pack.md","branch":"main","content":"## Summary\n\n\nAn issue was observed where the **Pick and Pack** app login would remain stuck in a loading state, preventing users from accessing the system. After investigation, no errors were found in the application or backend. The issue was related to **locally stored browser data** such as cookies, cache, or local storage.\n\n\n#### Simulation\n\n\n\n- Access the app at: https://picking.pickingnpacking.com/\n- Attempt to log in using valid credentials.\n- The login screen remains loading and does not complete.\n ![](https://vtexhelp.zendesk.com/collaboration/graphql/attachments/download/s3-b69bd53f-4385-4f00-94f7-299f63b07c7d/image.png)\n\n\n#### Workaround\n\n\nYes, the following actions can help resolve the issue:\n\n- Clear **cookies** and **site data** (including cache and local storage).\n- Use the browser in **Incognito/Private mode**.\n- Try accessing from a different **browser or device**.\n- Ensure the **system time and time zone** are correctly set.\nThese steps refresh the authentication environment and allow successful access."}