{"section":"known-issues","requestedLocale":"en","requestedSlug":"incorrect-refund-calculation-in-payout-split-value-in-recipients-is-different-than-operation-value","locale":"en","slug":"incorrect-refund-calculation-in-payout-split-value-in-recipients-is-different-than-operation-value","path":"docs/en/known-issues/Payments/incorrect-refund-calculation-in-payout-split-value-in-recipients-is-different-than-operation-value.md","branch":"main","content":"## Summary\n\n\nWhen calling a refund (in transactions with payout split) the error below can happen with divergent amounts:\n\n(Example)\n\n    Vtex.Practices.ExceptionHandling.ValidationException: Value in recipients (45.00) is different than operation value (299.99). at Vtex.PaymentGateway.PaymentSplit.RecipientsBuilder.ValidateRecipientsValue(List`1 recipients, Decimal value)...\n\n\nNote that this KI is different from the below (calculation issue related to rounding - the values difference is small):\n\nhttps://help.vtex.com/en/known-issues/error-in-refund-and-capture-operations-with-payout-split-value-in-recipients-is-different-than-operation-value--3Wo9ltN7Ju0ZqVLAQZcd7m\n\n\n##\n\n## Simulation\n\n\nThis seems to happen when the cart doesn't have marketplace products but we were not able to simulate this error.\n\n\n##\n\n## Workaround\n\n\nNA, merchants need to request manual refund directly with acquirer."}