{"section":"known-issues","requestedLocale":"en","requestedSlug":"import-file-for-customer-credit-invoices-stuck-in-loading","locale":"en","slug":"import-file-for-customer-credit-invoices-stuck-in-loading","path":"docs/en/known-issues/Payments/import-file-for-customer-credit-invoices-stuck-in-loading.md","branch":"main","content":"## Summary\n\n\nSometimes the file sent for customer credit invoices import get stuck in “loading” or “on hold”.\n\n\n#### Simulation\n\n\nThe issue is intermittent and it's not possible to simulate.\n\n\n#### Workaround\n\n\nOpen a ticket to VTEX Product Support team so they can delete the file in the database and the merchant can send it again."}