{"section":"known-issues","requestedLocale":"en","requestedSlug":"image-spreadsheet-not-importing-error-message-fail-to-process-record","locale":"en","slug":"image-spreadsheet-not-importing-error-message-fail-to-process-record","path":"docs/en/known-issues/Catalog/image-spreadsheet-not-importing-error-message-fail-to-process-record.md","branch":"main","content":"## Summary\n\n\n\nSometimes, when trying to import a image spreadsheet with URLs from vteximg.com.br or vtexassets.com that are set as \"https://' instead of \"http://\" the import fails. The error message is:\n\n`\"Fail to process record. Make sure your worksheet data is consistent and try again. Error details: An error ocurred while sending the request.\"`\n ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Catalog/image-spreadsheet-not-importing-error-message-fail-to-process-record_1.png)\n\n\n\n## Simulation\n\n\n\n1. Try to import a spreadsheet using URLs from vteximg.com.br or vtexassets.com that contain https://...\n2. Check that the import fails\n3. Try to import the same spreadsheet using now http://\n4. Check that the import works.\n\nPS: If on step 4 the import still fails, check if the image is set as .jpg and try again.\n\n\n\n## Workaround\n\n\nUse URLs with http:// when the images are from vteximg.com.br or vtexassets.com"}