{"section":"known-issues","requestedLocale":"en","requestedSlug":"gift-card-creation-error-via-admin","locale":"en","slug":"gift-card-creation-error-via-admin","path":"docs/en/known-issues/Payments/gift-card-creation-error-via-admin.md","branch":"main","content":"## Summary\n\n\nSome accounts won't be able to create a Gift Card for the first time via admin, the message below will appear in the screen:\n\n`Something went wrong`\n`Error connecting to the backend server.`\n`Please, return to our store in an few moments.`\n\n\n##\n\n## Simulation\n\n\nThis is only replicable in stores facing this issue, after filling all Gift Card information and pressing the `Save` button users will see the error message mentioned above.\n\n\n##\n\n## Workaround\n\n\nIf the first Gift Card is created via API the error will stop ocurring, merchants will be able to create Gift Cards via admin normally after that."}