{"section":"known-issues","requestedLocale":"en","requestedSlug":"get-sku-by-ean-api-returns-only-active-skus","locale":"en","slug":"get-sku-by-ean-api-returns-only-active-skus","path":"docs/en/known-issues/Catalog/get-sku-by-ean-api-returns-only-active-skus.md","branch":"main","content":"## Summary\n\n\n\nWhen using the https://..com.br/api/catalog_system/pvt/sku/stockkeepingunitbyean/ route, the API response returns the \"SKU not Found\" or \"Dados inconsistentes no cadastro de EAN para esse sku\" message when the SKU is inactive or unavailable on the indexer, even when that SKU exists with that EAN in the store.\n\n\n\n## Simulation\n\n\n\nCall route https://..com.br/api/catalog_system/pvt/sku/stockkeepingunitbyean/ for an inactive/unavailable SKU with EAN.\n\n\n\n## Workaround\n\n\n\n\nUse the **GET SKU by RefID** or **GET SKU by ID** routes to obtain the same information."}