{"section":"known-issues","requestedLocale":"en","requestedSlug":"fullcleanup-may-generate-a-timeout","locale":"en","slug":"fullcleanup-may-generate-a-timeout","path":"docs/en/known-issues/Catalog/fullcleanup-may-generate-a-timeout.md","branch":"main","content":"## Summary\n\n\nIn the `/admin/Site/fullcleanup.aspx` interface, using this procedure for accounts with multiple products, brands, or categories generates a timeout, which typically results in a 500 error and no output when performing the operation.\n\n\n#### Simulation\n\n\n1) Create over ~5k products in a store. (this is just a rough estimate, it may happen for more or less products than that)\n\n2) Try running the delete products & SKUs procedure on the FullCleanUp interface: `.myvtex.com/admin/site/fullcleanup.aspx`\n\nA 500 response will be returned along with a timeout error\n\n\n#### Workaround\n\n\nAsk the support team to perform this action."}