{"section":"known-issues","requestedLocale":"en","requestedSlug":"for-debt-with-cielov3-we-are-not-respecting-the-status-of-the-response","locale":"en","slug":"for-debt-with-cielov3-we-are-not-respecting-the-status-of-the-response","path":"docs/en/known-issues/Payments/for-debt-with-cielov3-we-are-not-respecting-the-status-of-the-response.md","branch":"main","content":"## Summary\n\nWhen a debit transaction is processed through CieloV3 and Cielo returns a \"waiting for response\" status in the second authorization callback, VTEX incorrectly interprets it as a denial and cancels the transaction. As a result, the customer's payment is rejected even though it may still be in processing on Cielo's side.\n\n## Simulation\n\nUnable to reproduce on demand. The behavior depends on Cielo returning a specific interim status during the authorization flow, which cannot be forced externally.\n\n## Workaround\n\nNot available."}