{"section":"known-issues","requestedLocale":"en","requestedSlug":"failure-on-the-cancellation-ppp-when-cancellationidnull","locale":"en","slug":"failure-on-the-cancellation-ppp-when-cancellationidnull","path":"docs/en/known-issues/Payments/failure-on-the-cancellation-ppp-when-cancellationidnull.md","branch":"main","content":"## Summary\n\n\n\n\n\nWhen the provider responds with cancellationId=null it should be the trigger to call a manual cancelation, however, it is not happening. The protocol expects at least 3 requests to have failed before starting the manual cancelation and changing the status of the payment and transaction to \"canceled\".\n\nThe issue occurs when the payment method uses a payment app and due to this behavior, explained earlier, the app at the checkout never receives a notification of the cancellation and loops indefinitely.\n\n\n\n## Simulation\n\n\n\n\n\nIt is not possible to simulate.\n\n\n\n## Workaround\n\n\n\n\n\nIt's possible to implement a manual process of proactively canceling the transactions via API or by clicking the cancel button on the order page."}