{"section":"known-issues","requestedLocale":"en","requestedSlug":"exporting-images-with-incomplete-url","locale":"en","slug":"exporting-images-with-incomplete-url","path":"docs/en/known-issues/Marketing & Merchandising/exporting-images-with-incomplete-url.md","branch":"main","content":"## Summary\n\nWhen exporting the spreadsheet with the images registered in the SKUs, if the store account name starts with a 'p' the exported URL is incomplete. For example:\n\n__Store name:__ papelariavtex\n__Image URL:__ papelariavtex.vteximg.com.br/arquivos/ids/157696/folha-a4.jpg\n__URL exported in the spreadsheet:__ apelariavtex.vteximg.com.br/arquivos/ids/157696/folha-a4.jpg\n\n## Simulation\n\nIn case your store starts with the letter 'p':\n\n1. Navigate to Catalog > Import and Export > Export images;\n2. Click Export to Excel.\n\n## Workaround\n\nThe Workaround is to use a formula in excel to insert the 'p' into the URL. Alternatively, use any other method to complete the URL."}