{"section":"known-issues","requestedLocale":"en","requestedSlug":"escalation-incomplete-billingaddress-despite-isbillingaddressdifferent-false","locale":"en","slug":"escalation-incomplete-billingaddress-despite-isbillingaddressdifferent-false","path":"docs/en/known-issues/Payments/escalation-incomplete-billingaddress-despite-isbillingaddressdifferent-false.md","branch":"main","content":"## Summary\n\n\nThe `billingAddress` is incomplete, missing fields such as `street`, `number`, `neighborhood`, and `postalCode`. In some unclear scenarios, even when the `isBillingAddressDifferent` field is set to `false` (indicating the `billingAddress` should be the same as the `shippingAddress`), the `billingAddress` ends up being different, and often an incomplete version of the `shippingAddress`.\n\n\n#### Simulation\n\n\nThis issue cannot be reproduced reliably.\n\n\n\n#### Workaround\n\n\nThere is no known workaround."}