{"section":"known-issues","requestedLocale":"en","requestedSlug":"error-when-processing-the-second-refund-or-cancellation-with-the-same-value-as-the-first","locale":"en","slug":"error-when-processing-the-second-refund-or-cancellation-with-the-same-value-as-the-first","path":"docs/en/known-issues/Payments/error-when-processing-the-second-refund-or-cancellation-with-the-same-value-as-the-first.md","branch":"main","content":"## Summary\n\nWhen requesting a second partial refund of the same value as the first, the gateway returns the following message:\n\n    Message: Gift card has been already refunded.\n\n\nOr if requesting a second partial cancellation with the same value as the first, the gateway returns:\n\n    Message: \"Gift card has been already cancelled\"\n\n\nAlthough this is logged in the interaction, the second refund/cancellation is not actually processed.\nThis scenario is much more common for the second refund/cancellation with the same value, but it can also occur in subsequent refunds, as long as the requested amount equals the sum of the already processed refunds.\n\n## Simulation\n\n1. Make a purchase exclusively with a Gift Card (GC);\n2. Finish the transaction;\n3. Issue a partial refund for an amount less than half of the total payment;\n4. Request another refund for the same amount as the first.\n\n## Workaround\n\nFor refund cases, please open a ticket with support to apply the internal workaround.\nFor cancellation cases, cancel manually with your provider."}