{"section":"known-issues","requestedLocale":"en","requestedSlug":"error-listing-workspace-dependencies-when-trying-to-access-an-account","locale":"en","slug":"error-listing-workspace-dependencies-when-trying-to-access-an-account","path":"docs/en/known-issues/Apps/error-listing-workspace-dependencies-when-trying-to-access-an-account.md","branch":"main","content":"## Summary\n\n\nWhen you try to access an account that has been a long time without access or has not been updated, you can see the following error:\n\n\n    \\{\"code\": \"route_map_error\",\"message\": \"Error fetching source data for route map: Error listing workspace dependencies: (500 generic_error at http://infra.io.vtex.com/apps/v0//master/v2/apps?fields=_activationDate%2C_isRoot%2C_resolvedDependencies%2CcredentialType%2Clink%2Cname%2Cpolicies%2Cregistry%2Cvendor%2Cversion) Error listing workspace dependencies: Failed to get installed dependencies: Failed to read data from cache: Unable to fetch data from remote cache: got 4 elements in cluster info address, expected 2 or 3\",\"requestId\": \"\"\\}\n\n\nThis happens because the housekeeper doesn't update these accounts, since they are for a long time without access. The issue is related to an update on our cache infrastructure.\n\n\n#### Simulation\n\n\nIt is hard to simulate; you would need an old account. This issue will also prevent access to the admin of the account; it is not possible to log in using the CLI as well. It is something that is more likely to happen on franchise or seller accounts.\n\n\n#### Workaround\n\n\nOpen a ticket to PS Apps so we can perform the workaround for this."}