{"section":"known-issues","requestedLocale":"en","requestedSlug":"error-in-refund-value-cannot-be-null-parameter-name-value","locale":"en","slug":"error-in-refund-value-cannot-be-null-parameter-name-value","path":"docs/en/known-issues/Payments/error-in-refund-value-cannot-be-null-parameter-name-value.md","branch":"main","content":"## Summary\n\n\nWhen trying to refund a transaction an error 500 can happen with the message:\n\n`Value cannot be null. Parameter name: value`\n\n In this scenario the refund attempts are visible in the transaction logs with no response.\n\n\n##\n\n## Simulation\n\n\nWe were not able to replicate.\n\n\n##\n\n## Workaround\n\n\nNA, merchant will need to request the refund directly with acquirer."}