{"section":"known-issues","requestedLocale":"en","requestedSlug":"denied-payment-email-is-not-sent","locale":"en","slug":"denied-payment-email-is-not-sent","path":"docs/en/known-issues/Post-purchase/denied-payment-email-is-not-sent.md","branch":"main","content":"## Summary\n\nThe canceled order email - due to payment denied - is not sent. With that, the customer is not aware of the reason why the order was canceled.\n\n## Simulation\n\nTo simulate the scenario, you need to use a store that has an antifraud system, make a test order, and ensure that it's denied. Only an email informing that the order has been canceled will be sent.\n\n## Workaround\n\nIt is recommended that the canceled order email contain information to guide customers about order cancellations awaiting approval, informing them of the required procedures in case of payment denied."}