{"section":"known-issues","requestedLocale":"en","requestedSlug":"customer-information-being-lost-when-it-has-some-order-with-profileerroronloading","locale":"en","slug":"customer-information-being-lost-when-it-has-some-order-with-profileerroronloading","path":"docs/en/known-issues/Checkout/customer-information-being-lost-when-it-has-some-order-with-profileerroronloading.md","branch":"main","content":"## Summary\n\n\nWhen the order has \"profileErrorOnLoading=true\", the expected behavior is that the customer profile, address, and credit card won't be saved/updated on the Profile System.\n\nThe problem is that the checkout is still making some requests to register the buyer's e-mail, naturally, without sending other fields like name and phone. So, if the customer is already registered in the store, these fields are cleared, and the customer data is lost.\n\n\n##\n\n## Simulation\n\n\nWe can't simulate the behavior since the \"profileErrorOnLoading\" is just for unexpected exceptions.\n\n\n##\n\n## Workaround\n\n\nN/A"}