{"section":"known-issues","requestedLocale":"en","requestedSlug":"checkout-ui-sends-hyphen-in-the-postal-code-to-orderform","locale":"en","slug":"checkout-ui-sends-hyphen-in-the-postal-code-to-orderform","path":"docs/en/known-issues/Logistics/checkout-ui-sends-hyphen-in-the-postal-code-to-orderform.md","branch":"main","content":"## Summary\n\n\nCheckout UI sends a hyphen for the postal code to orderForm, causing issues calculating SLAs when a country has 7 digits + the hyphen. This happens because the Logistics module considers the hyphen as a digit and depending on how the shipping rates were registered in the shipping policy.\n\nPortugal and Japan are the only ones in this scenario.\n\n\n##\n\n## Simulation\n\n\n\n- Have an account for Portugal or Japan;\n- After adding products to the cart, type the postal code;\n- The product may be shown as unavailable.\n\n\n##\n\n## Workaround\n\n\n\n- Review the shipping rates to include a broader range."}