{"section":"known-issues","requestedLocale":"en","requestedSlug":"checkout-ui-loops-when-not-receiving-correct-sla-values-from-logistics-system","locale":"en","slug":"checkout-ui-loops-when-not-receiving-correct-sla-values-from-logistics-system","path":"docs/en/known-issues/Checkout/checkout-ui-loops-when-not-receiving-correct-sla-values-from-logistics-system.md","branch":"main","content":"## Summary\n\n\nWe've identified a scenario where the checkout UI loops when it doesn't receive the SLA for one of the items;\n\nStep 1 Checkout UI simulates shipping to optimize delivery and choose a shipping option beforehand, this simulation is initially done individually and with that it receives the same SLA (Normal) for both items;\n\nHowever, when checkout tries to post again by sending both options as selectedSla: \"Normal\" logistics returns that it is not possible to honor the same SLA for both items; the UI sends again a new post with selectedSla: null for the second item leaving it unavailable, and the UI goes back to step 1.\n\nThe loop occurs because the checkout UI continues to validate and understand that there is a way to send both items through the same SLA , however during the pipeline the logistics response does not deliver Sla for the second item.\n\n\n\n\n## Simulation\n\n\nThere is no way to easily replicate the scenario because the scenario is linked to the logistical configuration\n\n\n\n## Workaround\n\n\nN/A"}