Known issues

Catalog

Catalog Error exporting the report

---
title: 'Catalog Error exporting the report'
slug: catalog-error-exporting-the-report
status: PUBLISHED
createdAt: 2025-10-16T20:30:14.162Z
updatedAt: 2025-10-16T20:30:14.162Z
contentType: knownIssue
productTeam: Catalog
author: 2mXZkbi0oi061KicTExNjo
tag: Catalog
slugEN: catalog-error-exporting-the-report
locale: en
kiStatus: Backlog
internalReference: 1163872
---

## Summary



- An error message appears in the UI
- Email: User receives two emails, one correct with the spreadsheet and another email with an error


#### Simulation


Admin > Catalogo > Import and Export > All products >
Click on export/import > Export to excel >

Errors

- An error message appears in the UI (print 01)
- Email: User receives two emails, one correct with the spreadsheet and another email with an error (print 02)

 ![](https://vtexhelp.zendesk.com/attachments/token/nssU6EUTkqi1oEpWJfGNG4hZ3/?name=image.png)

PRINT 02

 ![](https://vtexhelp.zendesk.com/attachments/token/IaqPe0pf0oUHatfDvp85FH2sQ/?name=image.png)

 ![](https://vtexhelp.zendesk.com/attachments/token/xsuPbF5tOdI7lXxaK3JMHlK0U/?name=image.png)



#### Workaround


The email is sent correctly with the spreadsheet



