{"section":"known-issues","requestedLocale":"en","requestedSlug":"carriers-with-shipping-method-named-agendada-does-not-work","locale":"en","slug":"carriers-with-shipping-method-named-agendada-does-not-work","path":"docs/en/known-issues/Logistics/carriers-with-shipping-method-named-agendada-does-not-work.md","branch":"main","content":"## Summary\n\n\n\n**This KI only occur to stores that use \"Portuguese language\". **\n\nIf the carrier's \"Shipping Method\" is named with something that has \"Agendada\", and this carrier does not use the function \"Schedule delivery\", Logistics understands that this carrier must have available windows, and if these windows are not found, the system cannot calculate the SLA, and the simulation return is empty. So, the carrier will not work!\n\n\n#### Simulation\n\n\nYou just need to name the \"Shipping Method\" with something that has \"Agendada\".\n\n\n#### Workaround\n\n\nJust remove the word \"Agendada\", then it will work correctly."}