{"section":"known-issues","requestedLocale":"en","requestedSlug":"cant-create-orders-with-promotions-applied-on-the-marketplace-layer-to-a-seller-under-the-multilevel-behavior","locale":"en","slug":"cant-create-orders-with-promotions-applied-on-the-marketplace-layer-to-a-seller-under-the-multilevel-behavior","path":"docs/en/known-issues/Checkout/cant-create-orders-with-promotions-applied-on-the-marketplace-layer-to-a-seller-under-the-multilevel-behavior.md","branch":"main","content":"## Summary\n\n\nIt isn't possible to finish purchases where the marketplace is applying promotions to items from sellers that are under multilevel behavior. The customer will see a generic error message.\n\nThese sellers are defined by having their \"fulfillmentEndpoint\" as \"/api/checkout\". They make use of this flow to forward the order to a 3rd-layer, which is another seller (whitelabel).\n\nIt affects the cart/orderForm purchase flow and also the order creation via the placeOrder API.\n\n\n\n## Simulation\n\n\nTo simulate this scenario, you need to:\n- create a cart using some SKU that has a promotion applied to it.\n- make sure that the marketplace is under some recursive account.\n\nThis order will fail as reported.\n\n\n\n## Workaround\n\n\nN/A"}