{"section":"known-issues","requestedLocale":"en","requestedSlug":"buyer-sees-a-generic-error-instead-of-the-order-confirmation-screen-and-the-order-was-created","locale":"en","slug":"buyer-sees-a-generic-error-instead-of-the-order-confirmation-screen-and-the-order-was-created","path":"docs/en/known-issues/Checkout/buyer-sees-a-generic-error-instead-of-the-order-confirmation-screen-and-the-order-was-created.md","branch":"main","content":"## Summary\n\nIntermittently, the last step of the purchase fails and the buyer sees a generic error screen instead of the order confirmation screen, even though the order was created successfully.\nBecause the confirmation screen is never shown, the buyer tends to go back one page. The cart is already empty, and since the buyer does not know the order exists, there is a risk of building a new cart and buying the same thing again.\n\n## Simulation\n\nNot reproducible — the scenario is intermittent.\nTo confirm a case, check that:\n\n1. The buyer saw a generic error screen at the end of the purchase.\n2. The order was created successfully.\n3. The cart was empty when the buyer went back.\n\n## Workaround\n\nN/A"}