{"section":"known-issues","requestedLocale":"en","requestedSlug":"braspag-error-when-capturing-or-canceling-due-to-an-error-with-code-bp901","locale":"en","slug":"braspag-error-when-capturing-or-canceling-due-to-an-error-with-code-bp901","path":"docs/en/known-issues/Payments/braspag-error-when-capturing-or-canceling-due-to-an-error-with-code-bp901.md","branch":"main","content":"## Summary\n\nWhen using the **BrasPag** connector, some **capture or cancellation requests** fail with error code **BP901**. This error indicates a **timeout** in the communication between BrasPag and the acquirer — meaning the operation was attempted but no response was received within the expected timeframe, leaving the transaction in an inconsistent state.\n\n## Simulation\n\nUnable to reproduce in a controlled environment. The error occurs intermittently in production depending on communication stability between BrasPag and the acquirer at the time of the request.\n\n## Workaround\n\nThere is no workaround available."}