{"section":"known-issues","requestedLocale":"en","requestedSlug":"amazon-tracking-failure-is-not-displayed-in-bridge-when-the-invoice-items-dont-match-the-order-items","locale":"en","slug":"amazon-tracking-failure-is-not-displayed-in-bridge-when-the-invoice-items-dont-match-the-order-items","path":"docs/en/known-issues/Marketplace Out/amazon-tracking-failure-is-not-displayed-in-bridge-when-the-invoice-items-dont-match-the-order-items.md","branch":"main","content":"## Summary\n\nIn Amazon self-ship orders, when the invoice registered in the VTEX order has an item that is not in the Amazon order, the tracking information is not sent to Amazon, and no error message is displayed in Bridge. The order remains invoiced in VTEX, with no indication that Amazon did not receive the shipping confirmation.\n\nThe failure is recorded only in the integration logs, with the following messages:\nOrders whose invoice lists the same items as the Amazon order are sent normally, with their status displayed in Bridge.\n\n\n```\nThe VTEX invoiced item does not exist in the corresponding Amazon orderitem not found in order\n```\n\n## Simulation\n\n1. Receive an Amazon self-ship order containing a kit and at least one other SKU.\n2. Invoice the order in VTEX, listing the kit components together with the other SKU in the invoice items.\n3. The tracking is not updated on Amazon.\n4. In Bridge, no message is displayed for the order.\n\n## Workaround\n\nWhen invoicing the order, list the same SKUs as the Amazon order in the invoice items. For orders with a kit, list the kit SKU instead of its components."}