{"section":"known-issues","requestedLocale":"en","requestedSlug":"amazon-orders-fail-to-integrate-with-a-validation-error-occurred-while-trying-to-process-the-order-when-the-buyer-name-is-null","locale":"en","slug":"amazon-orders-fail-to-integrate-with-a-validation-error-occurred-while-trying-to-process-the-order-when-the-buyer-name-is-null","path":"docs/en/known-issues/Marketplace Out/amazon-orders-fail-to-integrate-with-a-validation-error-occurred-while-trying-to-process-the-order-when-the-buyer-name-is-null.md","branch":"main","content":"## Summary\n\nSome Amazon orders fail to be integrated into VTEX OMS and keep returning the error `\"A validation error occurred while trying to process the order\"`, even after reprocessing. This happens when Amazon returns the order without the buyer's name (`buyerInfo.buyerName` empty or null)\n\n## Simulation\n\n1. Have an Amazon order where `buyerName=null` in the Orders API, while `shippingAddress.name` is filled in (e.g., \"JOHN\").\n2. Wait for the integration to import the order, or reprocess it manually.\n3. The order isn't created in OMS, and the integration logs/Bridge show \"A validation error occurred while trying to process the order\".\n\n\n ![](https://vtexhelp.zendesk.com/attachments/token/P3lwvoTdnUiv2dvjyPdLnR50H/?name=image.png)\n\n## Workaround\n\nThere is no workaround on the VTEX side to integrate the affected order."}