{"section":"known-issues","requestedLocale":"en","requestedSlug":"amazon-nfe-for-amazon-dba-easy-ship-orders-rejected-when-a-promotional-discount-is-applied-by-the-buyer","locale":"en","slug":"amazon-nfe-for-amazon-dba-easy-ship-orders-rejected-when-a-promotional-discount-is-applied-by-the-buyer","path":"docs/en/known-issues/Marketplace Out/amazon-nfe-for-amazon-dba-easy-ship-orders-rejected-when-a-promotional-discount-is-applied-by-the-buyer.md","branch":"main","content":"## Summary\n\nThe NF-e for Amazon DBA (Easy Ship) orders is rejected, possibly when the buyer pays using a payment method that grants a promotional discount/incentive (e.g., Pix), causing the order to be automatically cancelled.\n\n## Simulation\n\n- Place an order through the Amazon DBA (Easy Ship) program where the buyer pays using a method that grants a promotional discount or incentive (e.g., Pix).\n- Issue the NF-e using the order's total value (which already comes net of the discount applied by Amazon).\n- Submit the invoice to Amazon.\n- The order is automatically cancelled after the invoice is rejected possibly because the product value doesn't match what's expected.\n\n\n ![](https://vtexhelp.zendesk.com/attachments/token/RsGjBGfPvONupT0u4R6vhWSTt/?name=image.png)\n\n## Workaround\n\nThere is no workaround available."}