{"section":"known-issues","requestedLocale":"en","requestedSlug":"address-form-is-not-shown-when-the-shopper-opts-to-insert-a-new-address","locale":"en","slug":"address-form-is-not-shown-when-the-shopper-opts-to-insert-a-new-address","path":"docs/en/known-issues/Checkout/address-form-is-not-shown-when-the-shopper-opts-to-insert-a-new-address.md","branch":"main","content":"## Summary\n\n\nSometimes, when an identified shopper tries to add a new address in checkout's shipping step a message requiring authentication is requested but the address form is not shown and can't be filled.\n\n\n##\n\n## Simulation\n\n\n\n- Go to checkout, identify as a shopper with a complete profile and proceed to the shipping step;\n- Choose the option to deliver to a new address;\n\n ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Checkout/address-form-is-not-shown-when-the-shopper-opts-to-insert-a-new-address_1.png)\n\n\n- Enter the postal code and a message requiring authentication will appear.\n\n ![](https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Checkout/address-form-is-not-shown-when-the-shopper-opts-to-insert-a-new-address_2.png)\n\n\n##\n\n## Workaround\n\n\nN/A"}