{"section":"faq","requestedLocale":"en","requestedSlug":"why-was-my-canceled-order-charged-in-the-client-invoice","locale":"en","slug":"why-was-my-canceled-order-charged-in-the-client-invoice","path":"docs/en/faq/payments/why-was-my-canceled-order-charged-in-the-client-invoice.md","branch":"main","content":"When an order is canceled, Orders asks Payments to cancel the order. If payment was already approved, Payments asks the connector for an automatic reversal so the charge does not appear on the customer's invoice.\n\nThe connector may refuse that automatic reversal. In that case, Payments emails the address registered in the VTEX Admin under **Store Settings > Payments > Settings**, on the **Notifications** tab. The email asks you to reverse the transaction manually in the connector. Payments also creates a task in [VTEX DO](/en/docs/tutorials/vtex-do-interface), which you can open in Payments or in Orders.\n\nWhen Payments sends that email, the transaction interaction includes this message:\n\nSource Message: `The e-mail with subject gateway-manual-reversal-requested has been successfully sent to user@store.com`.\n\nIf you see this message after a cancel-and-reverse attempt on a transaction that was already approved or settled, the connector did not complete an automatic reversal. You must reverse it manually."}