{"section":"faq","requestedLocale":"en","requestedSlug":"why-was-an-order-cancelled-when-its-status-was-shown-as-preparando-entrega","locale":"en","slug":"why-was-an-order-cancelled-when-its-status-was-shown-as-preparando-entrega","path":"docs/en/faq/post-purchase/why-was-an-order-cancelled-when-its-status-was-shown-as-preparando-entrega.md","branch":"main","content":"Any order can be cancelled before it is shown as `Invoiced`.\n\nWhen cancellation happens, the user is notified through [VTEX DO](/en/docs/tutorials/vtex-do-interface). Thus, depending on the stage of the delivery, the user can confirm or reverse cancellation: \n\n1) If you want to confirm the cancellation, in **Orders > All Orders**, click the desired order and click **Cancel Order**.\n\n2) If you want to go ahead with fulfillment, follow with the invoicing, informing the customer that the order cannot be canceled.\n\n> ❗ Under `Cancellation Window` status, only the customer’s cancellation request is unilateral, and the store does not confirm. In all other statuses, the store will be informed of the request through VTEX DO."}