{"section":"faq","requestedLocale":"en","requestedSlug":"why-was-an-inactive-product-sold-on-the-marketplace","locale":"en","slug":"why-was-an-inactive-product-sold-on-the-marketplace","path":"docs/en/faq/channels/why-was-an-inactive-product-sold-on-the-marketplace.md","branch":"main","content":"This can happen because [it is impossible to deactivate an item in the marketplace](/en/faq/why-isnt-my-product-deactivated-on-the-marketplace), because this process is not part of the integration. In other words, deactivation can only be done in VTEX.\n\nFor an SKU to be inactive with a partner, this has to be configured in the marketplace, and you must contact them direct.\n\nIf a purchase has been made, you can accept it, activating the item for the order to be integrated, or refuse integration."}