{"section":"faq","requestedLocale":"en","requestedSlug":"why-was-an-inactive-product-sold-on-the-marketplace","locale":"en","slug":"why-was-an-inactive-product-sold-on-the-marketplace","path":"docs/en/faq/marketplace/why-was-an-inactive-product-sold-on-the-marketplace.md","branch":"main","content":"This can happen because [deactivating an SKU in VTEX does not deactivate it on the marketplace](/en/docs/faq/why-isnt-my-product-deactivated-on-the-marketplace). That step is not part of the integration, so the listing can stay active on the partner.\n\nTo deactivate the SKU on the marketplace, contact the marketplace and follow their process.\n\nIf a customer already bought the item, you can activate it in VTEX so the order integrates, or refuse the integration."}