{"section":"faq","requestedLocale":"en","requestedSlug":"why-isnt-the-order-invoiced-on-the-marketplace","locale":"en","slug":"why-isnt-the-order-invoiced-on-the-marketplace","path":"docs/en/faq/channels/why-isnt-the-order-invoiced-on-the-marketplace.md","branch":"main","content":"This scenario arises when the tax invoice and the order invoice are entered on VTEX, but the previous status prevails on the marketplace.\n\n## Check the Bridge\n\nAs in any other phase of the purchase, anything can happen during integration. However, this will always be logged on the bridge to help you understand and find out how to correct it.\n\n[Find out how to analyze integration errors on the Bridge.](/en/docs/tutorials/checking-integrations-in-bridge)\n\n## Enter the access key with the tax invoice\n\nTo invoice orders on CNova, you have to provide the Tax Invoice Access Key at the time you enter the tax invoice on the order. Otherwise, you will not be able to enter tracking data on VTEX for CNova. \n\nAs a result, we will be able to reach the “Invoiced” status only on VTEX, and updating will have to be done manually directly at the back office of CNova.\n\nThe Tax Invoice Access Key is an auxiliary instrument for querying the electronic Tax Invoice (NF-e), enabling the holder of this document to confirm that it actually exists. The corresponding field name is Invoice Key:\n\n[]![ChaveDeAcesso](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/channels/why-isnt-the-order-invoiced-on-the-marketplace_1.png)\n\n> The access key is generated when the tax invoice is issued in the ERP. If your store uses an ERP, request the key from that system.\n\nThis value can be entered manually by the admin or by the [invoice notification API](https://developers.vtex.com/docs/api-reference/orders-api#post-/api/oms/pvt/orders/-orderId-/invoice), in the **invoiceKey** field."}