{"section":"faq","requestedLocale":"en","requestedSlug":"why-isnt-the-order-invoiced-on-the-marketplace","locale":"en","slug":"why-isnt-the-order-invoiced-on-the-marketplace","path":"docs/en/faq/marketplace/why-isnt-the-order-invoiced-on-the-marketplace.md","branch":"main","content":"This happens when the tax invoice and the order invoice are already in VTEX, but the marketplace still shows an earlier status.\n\n## Check Integrations\n\nIssues can occur at any stage of the purchase flow. Integrations logs the result so you can see what failed and how to fix it.\n\n[Learn how to analyze integration errors in Integrations](/en/docs/tutorials/checking-integrations-in-bridge).\n\n## Enter the access key with the tax invoice\n\nTo invoice orders on CNova, you must provide the tax invoice access key when you add the invoice to the order. Otherwise, you cannot enter tracking data on VTEX for CNova.\n\nIn that case, the order can reach `Invoiced` only on VTEX. You then have to update the status manually in the CNova back office.\n\nThe tax invoice access key is used to look up the electronic tax invoice (NF-e) and confirm that it exists. The field name is **Invoice Key**:\n\n![ChaveDeAcesso](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/marketplace/why-isnt-the-order-invoiced-on-the-marketplace_1.png)\n\n> The access key is generated when the tax invoice is issued in the ERP. If your store uses an ERP, request the key from that system.\n\nYou can enter this value in the Admin or through the [invoice notification API](https://developers.vtex.com/docs/api-reference/orders-api#post-/api/oms/pvt/orders/-orderId-/invoice), in the **invoiceKey** field."}