{"section":"faq","requestedLocale":"en","requestedSlug":"why-is-my-freight-value-wrong","locale":"en","slug":"why-is-my-freight-value-wrong","path":"docs/en/faq/post-purchase/why-is-my-freight-value-wrong.md","branch":"main","content":"Freight calculation is based on several factors: freight table, additional freight and sales. When it becomes necessary to verify the calculation of the total freight, you must perform the steps below.\n\n## Logistics\n\n1. Perform a [shipping simulation](/en/tutorial/freight-simulation/);\n2. Click on the **Show Details** link.\n3. Here, you can see the value registered on the spreadsheet, as well as all [additionals](/en/tutorial/understanding-the-additional-freight) added to this value.\n4. If the value is not consistent with the one displayed at the store, follow the steps below to check if there isn't a sale altering the value of the freight.\n\n![por-que-meu-valor-de-frete-esta-errado en](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/post-purchase/why-is-my-freight-value-wrong_1.jpg)\n\n## Sale\n\n1. Perform a purchase with the product in question.\n2. Open the order at the OMS.\n3. Observe the box **Total Value** box.\n4. Check if, among sales, there is one offering a freight discount. To check that, simply access the sale and verify the type of discount offered.\n\n![valortotal en](https://cdn.statically.io/gh/vtexdocs/help-center-content/refs/heads/main/docs/en/faq/post-purchase/why-is-my-freight-value-wrong_2.jpg)"}