{"section":"faq","requestedLocale":"en","requestedSlug":"why-is-an-error-returned-on-access-to-the-store-after-changing-the-dns","locale":"en","slug":"why-is-an-error-returned-on-access-to-the-store-after-changing-the-dns","path":"docs/en/faq/reliability/why-is-an-error-returned-on-access-to-the-store-after-changing-the-dns.md","branch":"main","content":"You [pointed the DNS to VTEX](/en/docs/tutorials/how-dns-configuration-works-on-vtex) and configured the store URLs, but the storefront still does not load. The cause is often in **Account**.\n\nFor the store to go live, the account status must be set to production in [Account management](/en/docs/tutorials/account-management).\n\nIf you open the store and see an error instead of the storefront, confirm that the account status is **in production**. See the [Go-live](/en/tracks/go-live--4Ns5FxIiksmjsdX2yOTduM) track for the full process.\n\nAfter you set the status to production, you can access the store."}