{"section":"faq","requestedLocale":"en","requestedSlug":"why-is-an-error-returned-on-access-to-the-store-after-changing-the-dns","locale":"en","slug":"why-is-an-error-returned-on-access-to-the-store-after-changing-the-dns","path":"docs/en/faq/reliability/why-is-an-error-returned-on-access-to-the-store-after-changing-the-dns.md","branch":"main","content":"The [DNS has been pointed](/en/tutorial/configuring-dns-pointing-to-vtex) and all the store URLs have been configured, but even so you cannot access the store? The problem may be in the __Account management__.\n\nAn essential step for a store to go into production is to configure this status in your account, in the __Account management__.\n\nSo if you access your store and cannot enter the e-commerce environment, and an error screen shows, check that your status is “production” in the __Account management__, [configuring it as in this tutorial](/en/tutorial/releasing-the-store-for-production/).\n\nAfter you have configured the status, you will be able to access the store."}