{"section":"faq","requestedLocale":"en","requestedSlug":"why-doesnt-tracking-work","locale":"en","slug":"why-doesnt-tracking-work","path":"docs/en/faq/shipping/why-doesnt-tracking-work.md","branch":"main","content":"Tracking on the invoice needs these fields:\n\n- Tracking number\n- Tracking URL\n- Carrier\n\nAfter you add them, check the following:\n\n- The tracking number is correct.\n- The tracking URL is correct.\n- The carrier is correct.\n- Opening the tracking URL with the number in the browser loads the carrier's tracking page.\n- The carrier is on the [list of carriers that support tracking](/en/docs/tutorials/which-carriers-allow-delivery-tracking).\n\nFix any issue and follow the transactional emails in the order Timeline."}