{"section":"faq","requestedLocale":"en","requestedSlug":"why-doesnt-tracking-work","locale":"en","slug":"why-doesnt-tracking-work","path":"docs/en/faq/post-purchase/why-doesnt-tracking-work.md","branch":"main","content":"Registering the tracking on the tax receipt requires the following fields in order to function:\n\n- Tracking number  \n- Tracking URL   \n- Carrier  \n\nAfter the registration, analyze the following items, which are the primary causes of this scenario:\n\n- Check whether the tracking number is incorrect\n- Check whether the tracking URL is incorrect\n- Check whether the transport company is incorrect\n- Access the tracking URL by entering the number on the browser and check whether you are accessing the tracking monitoring page\n- Check whether the transport company is on the [list of companies registered for tracking](/en/faq/which-transport-companies-enable-make-it-possible-to-track-delivery).\n\n_Adjust these items and follow up the triggering of the e-mails using the time line in the order._"}